LEADING THOUGHTS

Dirk Lindebaum of Manchester Business School argues that organizations should forget about trying to develop the emotional intelligence (EI) of their employees. Lindebaum doesn’t have an issue with EI itself; he just feels it is best developed as a result of individual initiative.

In the Academy of Management Learning and Education, Lindebaum identifies three barriers to workplace EI initiatives.

Industry barriers: Some industries, such as construction, are notorious for encouraging aggressive management styles and fierce competition. In such environments, EI may not be an advantage. “Owing to the dominance of males in some industries, and their influence on power relations, an inauspicious framework for introducing EI indiscriminately across various industries emerges.”

Intra-organizational barriers: EI workplace initiatives can ignore the varying personal motivations to commit to organizational objectives. Many employees, for example, may not be receptive to developing their emotional intelligence, and shouldn’t be forced to. Lindebaum: “Some individuals may be perfectly content to pursue with little organizational involvement their ‘nine-to-five jobs’ while others are keen to climb the organizational ladder.”

Intra-personal barriers: One, it is believed that EI is partly an innate ability that cannot be developed. Two, Lindebaum says that as workers become more emotionally astute, they could end up reevaluating whether they fit in their existing jobs (what’s wrong with that, I say), which isn’t necessarily in the organization’s interests. “Does the individual benefit from high EI or is it the organization? I argue that the individual is the primary beneficiary and organizations come second.” And three, more emotionally intelligent workers could be so preoccupied orchestrating favourable impressions that honest social interactions are few and far between.

Linebaum advocates individual initiative to foster EI, focusing on learning rather than performance. “Since emotions are an individual’s engagements with the world,” he writes, “the fostering of EI is a profoundly personal and private affair.”

“Rhetoric or Remedy? A Critique on Developing Emotional Intelligence”, by Dirk Lindebaum; Academy of Management Learning and Education (2009, Vol. 8, No. 2, 225–237)

photo credit: xiaming

Communications, Uncategorized Conflict Resolution, emotional intelligence, training

Jim Clifton, Chairman and CEO of Gallup, says process improvement (Six Sigma, lean-management, and the like) was “the last big leadership evolution.” “Now companies are structured to do a magnificent job with that kind of data,” he says in an interview with Gallup Management Journal. “But it’s absolutely not enough anymore. There hasn’t been a big idea for leadership in 25 years, nothing that shows the huge sweet spots and pushes the big advancements.”

The next big idea, Clifton says, is for leaders to have an in-depth understanding of “states of mind” of their constituencies, which he describes as “their will to work, their will to live, their will to revolt, their will to follow you.” And it means understanding their emotions: how much stress your constituency feels about money, trying to get to work, or dealing with over-bearing supervisors.

That understanding has to be based not on anecdotes and gut feel but on behavioural economics and mathematics. According to Clifton, if you can quantify states of mind, you can better understand the emotions that cause behavior. An example: “Remember when everyone thought Middle Eastern Muslims hated Western freedoms? That’s dead wrong, according to our research. Freedom is one of the things they admire most about the West. It’s the politics they don’t like.”

Sounds a bit like an advertorial for the services of Gallup, though his call for greater rigor in decision making is fair comment. For the full interview, go here.

photo credit: majorlycool

Leader-Follower emotional intelligence, Leader-Follower, lean, six sigma